This page explains how to delete your account for the PetDigest mobile app (published by PetDigest, ABN 60 661 835 262, Victoria, Australia) and the personal information held with it. You can do it yourself in the app, or ask us by email if you no longer have the app installed.
1. Delete your account in the app
- Open PetDigest and sign in.
- On the Home tab, tap the round profile button at the top right to open the account menu.
- Under Account, tap Personal details.
- Scroll to Your data and tap Delete account.
- Read the confirmation and tap Delete permanently. If you sign in with an email and password you are asked for your password once more; with Google or Apple you may be asked to sign in again.
Deletion happens straight away. You are signed out, the information PetDigest stored on your phone is wiped, and we email you a confirmation.
2. Delete your account without the app
Email hello@petdigest.com.au from the email address on your PetDigest account, with the subject Delete my account. You do not need to give a reason.
To make sure the request really comes from you, we reply to that address and ask you to confirm. Once you confirm, we delete the account and tell you when it is done — within 30 days of your request, and usually much sooner. If you signed up with Apple's "Hide My Email", write from the contact email you gave us.
3. Delete some of your data and keep your account
You do not have to close your account to remove personal information. Most of it you can delete yourself in the app, and it is removed from our servers straight away:
| Data | How to delete it |
|---|---|
| Profile photo | Account menu → Personal details → tap your photo → Remove photo. |
| Saved addresses | Account menu → Saved addresses → Remove on the address. |
| Pet profiles | Account menu → Pet profiles → open the pet → Remove. |
| Saved items | Tap the heart on the product again, or Remove from Saved items. |
| Product reviews | Open the product, find your review and tap Delete. |
| Community ideas and votes | Open your idea and tap Delete your idea; tap your vote again to remove it. |
For anything else, such as your phone number, contact messages, bug reports or order photos you sent with a refund request, email hello@petdigest.com.au from the email address on your account with the subject Delete some of my data and tell us what to remove. We confirm the request with you and delete it within 30 days. Order, invoice and refund records are kept as described in section 6.
4. When an account cannot be deleted yet
Deletion is blocked, in the app and by email, while any of these is still open. The app tells you which one applies:
- an order that has not been delivered or cancelled;
- a refund request that is still being reviewed or paid;
- an unpaid invoice or a payment that is still being processed;
- an active or paused Auto Delivery plan or subscription — cancel it first under account menu → Auto Delivery;
- an open chargeback or payment dispute.
5. What is deleted
| Data | What happens |
|---|---|
| Your profile | Name, email address, contact email, phone number and uploaded profile photo are deleted. |
| Sign-in | Your sign-in (email and password, Google or Apple) is removed from Firebase Authentication and can no longer be used with PetDigest. |
| Saved addresses | Deleted. |
| Pet profiles | Deleted. |
| Saved items, basket and browsing history | These are kept on your phone, not on our servers, and are wiped from the phone when the account is deleted. |
| Push notification tokens and in-app notifications | Deleted, so nothing further is sent to your phone. |
| Community ideas, votes and views | Your votes and view history are deleted. Ideas that no other member voted for are deleted. Ideas that other members backed stay on the board with your name and account removed from them. |
| Contact us messages and bug reports | The copies stored with your account are deleted. |
| Auto Delivery plans | Removed along with the delivery address and saved card details attached to them. |
| Stripe customer record | Your customer record and saved payment methods at Stripe, our payment provider, are deleted. |
| Delivery preferences and sign-in history | Deleted or detached from you. |
6. What we keep, and for how long
| Data | Why and how long |
|---|---|
| Order, invoice and refund records | Australian tax law requires us to keep transaction records for 5 years. They are kept in de-identified form: your name becomes "Deleted customer", your email is replaced with a placeholder, the street address, delivery notes and anything you wrote in a refund request are removed, and the record is detached from your account. The items, amounts, dates, suburb, state and postcode remain. |
| Store credit ledger | The amounts and dates of credits issued and spent are part of our accounts and are kept with them, against an internal account number only — no name or email address. |
| Deletion log | A record that an account was deleted, holding only one-way hashed identifiers and order counts and totals — no name, email address or other readable personal information. Kept to prevent fraud (for example, re-using a deleted account to claim a refund) and to show that we acted on your request. |
| Payment records held by Stripe | Stripe keeps records of completed payments under its own legal obligations. See Stripe's privacy policy. |
| Emails you sent us | Messages in our support mailbox, including a deletion request, are kept only as long as needed to handle them and meet our record-keeping obligations. |
More detail is in Section 11 of our Privacy Policy.
7. After deletion
Deletion is permanent and cannot be undone. You are welcome to create a new account later, but your order history, store credit and pet profiles will not come back. You still have your rights under the Australian Consumer Law for anything you bought — email us with the order number or invoice and we will help.